# The Ultimate Aesthetic Record Review (2024) **URL:** https://thesalonbusiness.com/aesthetic-record-review/ **Date:** 2024-08-23 **Author:** John Hallberg **Categories:** Technology & Software **Tags:** hide mt --- Are you searching for a comprehensive management solution for your medical spa? Then you’ve likely come across Aesthetic Record in your research. Aesthetic Record is a highly-regarded software platform that offers complete support for managing all aspects of your medical spa business. It’s impressive how they’ve incorporated such a wide array of features into this system while maintaining competitive pricing. Aesthetic Record is also on my list of [top medical spa software solutions for 2024](/best-medical-spa-software/). In this Aesthetic Record review, I’ll analyze every aspect of this platform so you can fully understand its strengths, limitations, and pricing structure. Let’s start the review! ![](https://thesalonbusiness.com/wp-content/uploads/Aesthetic-Record-logo-mark.jpg) ## Aesthetic Record at a Glance The specialized medical spa software with telehealth and EMR capabilities ![](https://thesalonbusiness.com/wp-content/uploads/aesthetic-record.webp) Overall score: Note The overall score considers ease of use, customer service, features, user ratings, and cost. Scores are determined solely by our editorial team. 3.8 Starting price: Note Starting price reflects the lowest base plan offered by the platform. Actual costs will vary depending on team size, features, add-ons and payment processing volume. See the pricing section below for more details. $120 per month Supported countries: U.S. Aesthetic Record packs a lot of features into one affordable package, making it a good option for small and medium-sized medical spas. It brings together patient photos, treatment notes, and inventory tracking in one place, so you don’t need separate systems for each. By having all patient information at their fingertips, spa professionals can work more efficiently and make smarter decisions about treatments. Key features: – HIPAA-compliant EMR with customizable documentation – Full-color cosmetic timelines with before/after images – Online booking and patient portal – Integrated telehealth for virtual consultations – Inventory management – Reporting and analytics Considerations: While Aesthetic Record’s comprehensive feature set is a strength, it can present a learning curve for new users. The software’s depth may require dedicated time for staff training and familiarization. However, this investment often pays off in improved efficiency once the team is up to speed. In an industry where time is quite literally money, Aesthetic Record’s customer support falls short. Relying primarily on chat and self-help articles, it lacks the immediate, personalized assistance that many users crave. Compared to competitors like Mangomint, which garners praise for its support, Aesthetic Record leaves users feeling stranded when issues arise. The lack of built-in marketing tools might be seen as a limitation for some spas. While the HubSpot integration offers a powerful solution, it does introduce an additional platform and potential cost. This could be viewed as either a drawback or an opportunity, depending on the spa’s existing marketing strategy and resources. Aesthetic Record offers a robust, all-in-one solution at a competitive price. It could significantly streamline operations for medical spas willing to invest time in training and setup. However, those seeking simplicity or readily available support might find it frustrating. ### Pros and Cons - Integrated telehealth functionality for virtual consultations - EMR capabilities for comprehensive patient data management - HIPAA-compliant for secure information management - Supports online booking, automated reminders, and a patient portal - Valuable reporting and analytics tools - Inventory management to track product usage - Steep learning curve for new users - Initial setup and training require significant time investment - Interface may be less intuitive compared to more modern alternatives - Additional costs for certain advanced features and integrations - Some users complain about poor customer support [Compare to Alternatives](/best-medical-spa-software/) [Start a free trial](https://www.mangomint.com/trial/?utm_source=thesalonbusiness&utm_content=&utm_id=019aa1da-b927-7b9f-a753-02786e8626db) ![](https://thesalonbusiness.com/wp-content/uploads/Aesthetic-Record-logo-mark.jpg) How Users Rate and Review Aesthetic Record Aesthetic Record has great user ratings on the app stores and on the major online review sites. ![](https://thesalonbusiness.com/wp-content/themes/the-salon-business/images/captera.png) 3.5 ![](https://thesalonbusiness.com/wp-content/themes/the-salon-business/images/g2.png) 5.0 ![](https://thesalonbusiness.com/wp-content/themes/the-salon-business/images/app.png) 4.8 ![](https://thesalonbusiness.com/wp-content/themes/the-salon-business/images/google-play.png) ![](https://thesalonbusiness.com/wp-content/uploads/Aesthetic-Record-logo-mark.jpg) ## Alternatives to Aesthetic Record Here are my recommended alternatives to Aesthetic Record. Mangomint if you run a business with a team and need more. Zenoti for multi-location or enterprise businesses who require advance customizations. #1 ### Mangomint Who is it for The highest-rated software for salons & spas. Designed for businesses with a team who want the best design experience, smart automations, and the flexibility to integrate with other systems. Starting price Note Starting price reflects the lowest base plan offered by the platform. Actual costs will vary depending on team size, features, add-ons and payment processing volume. See the pricing section below for more details. $165/month Supported countries U.S, Canada ![](https://thesalonbusiness.com/wp-content/uploads/Mangomint-logo@2x.jpg) ![](https://thesalonbusiness.com/wp-content/uploads/Aesthetic-Record-logo-mark.jpg) Overall score Note The overall score considers ease of use, customer service, features, user ratings, and cost. Scores are determined solely by our editorial team. 4.9 3.8 Ease of use 5.0 3.0 Customer service 5.0 2.0 Capterra user score 0.0 3.5 G2 user score 0.0 5.0 [Learn more](https://www.mangomint.com/?utm_source=thesalonbusiness&utm_content=aesthetic-record-review) #2 ### Zenoti Who is it for Business owners who want a highly-detail-oriented piece of salon and spa software that offers deep data insights and great reporting and who need in-depth reputation management tools to build their brand online. Starting price Note Starting price reflects the lowest base plan offered by the platform. Actual costs will vary depending on team size, features, add-ons and payment processing volume. See the pricing section below for more details. Custom pricing Supported countries Available in nearly 50 countries worldwide ![](https://thesalonbusiness.com/wp-content/uploads/Zenoti-logo@2x.jpg) ![](https://thesalonbusiness.com/wp-content/uploads/Aesthetic-Record-logo-mark.jpg) Overall score Note The overall score considers ease of use, customer service, features, user ratings, and cost. Scores are determined solely by our editorial team. 3.6 3.8 Ease of use 3.5 3.0 Customer service 4.0 2.0 Capterra user score 0.0 3.5 G2 user score 0.0 5.0 [Learn more](/zenoti-review/) ## Which Features does Aesthetic Record Support? Aesthetic Record software stands out by offering a wide range of features designed to address the unique needs of aesthetic practices, all at a competitive price point. ![](https://thesalonbusiness.com/wp-content/uploads/Aesthetic-Record-logo-mark.jpg) ## Supported Features Spa software often includes the following common features. The table below indicates which of these features are supported by Aesthetic Record. ![](https://thesalonbusiness.com/wp-content/uploads/Aesthetic-Record-logo-mark.jpg) Aesthetic Record Online Booking **Aesthetic Record** Website booking widget Note Can you integrate the entire online booking experience directly into your website? Branding control Note Can you customize the look and feel of the booking experience to fit your brand? No-show protection Note Can you store credit card details and charge deposits to reinforce your cancellation policy? Service customization Note Can clients adapt their service when they book, and can this change the price and duration of the booked appointment? Free from account creation Note Can clients book without having first to create an account with the software? Integrated gift cards Note Can you sell digital gift cards as part of the booking process? Calendar and Appointment Management Customize notification messages Note Can you change the text sent to your clients as part of appointment reminders and other messages? Customize notification timings Note Can you change when reminders and other messages go out to your clients? Client waitlist management Rooms and resource scheduling Note Can you manage equipment, rooms, and other resources required to complete a service? Repeat appointments Note Can you schedule clients for recurring appointments? Time block Note Can you block out time on your calendar? Processing time Note Can you allow for double booking of service providers by accepting appointments during service processing time? Duration and price by staff Note Can you adapt the price and time needed for a service based on who is performing the service? Automated check-in Note Can clients check in to their appointments themselves? Point of Sale/ Check out Tablet compatible Note Can you run the POS on any tablet or do you need special hardware? Dedicated POS hardware Note Does the system provider offer hardware to improve the check out expereince? Self check out Note Can clients check out from their appointment themselves? Route payments to renters Note If you have booth renters in your business, can you route payments directly to them? Cards on file Note Can you store credit card details and charge the customer later? Integrated payments Note Does the software offer a first-party payment processing solution? Client Data & Communication SMS Notification Email Notificition Dedicated business SMS number Note Do you get a business phone number that your messages and notifications are send from? Two way SMS communication Forms Note Can you create intake forms, store SOAP notes, and have clients sign your forms? Client notes Note Can you store notes about clients on their profile? Client files and images Note Can you store files and image on in the client’s profile? Inventory and Product Types Inventory tracking Note Will the system keep track of stock levels, notify you when it’s time to re-order? Purchase orders Note Can the system create automatic purchase orders for you? Retail Memberships Packages Gift cards Team Support & Payroll Fully integrated payroll Note Can you run payroll and cut paychecks directly through the software? 3rd party payroll integration Note Does the software allow you integrate and share data with a 3rd party payroll solution (e.g. Gusto, ADP, Paychex, etc)? Payroll reports Commission support Note Can you track and report on commission for service, retail, and other product types? Multi-location support Note Does the system have specific support for businesses with multiple locations Booth renter support Note Can the system help with rent collection, payments, and other booth renter management tasks. Marketing Support Email marketing SMS marketing Website builder Client marketplace Note Does it offer a platform where potential clients can browse businesses using the software? Add-on offers Note Can you promote service add-ons/upsells as part of the online booking flow? Cloud & Mobile App Access Full-featured mobile app Note Can you access all software features in the mobile app? Web browser iPad iPhone Android ![](https://thesalonbusiness.com/wp-content/uploads/Aesthetic-Record-logo-mark.jpg) ## Integration Support Aesthetic Record offers integration support with several popular systems. Given they integrate with Zapier, you can extend integration support to a lot of other systems. ![](https://thesalonbusiness.com/wp-content/uploads/Aesthetic-Record-logo-mark.jpg) Aesthetic Record Custom integrations Note Does the platform allow you to create new integrations to support your business-specific needs? Native integrations Note Built-in integrations that you can activate as needed - Mailchimp - Zapier - Zoho CRM - HubSpot - TouchMD - Constant Contact - Docovia - Stripe ![](https://thesalonbusiness.com/wp-content/uploads/Aesthetic-Record-logo-mark.jpg) Aesthetic Record Pricing Aesthetic Record offers good value for the price you pay. I also appreciate the 14 day free trial. Starting price $120 per month Trial Options Must request trial via a demo call Minimum contract length 12 months Plans - Essentials: $15 /month per user (plus a one-time $399 startup and onboarding fee) - Accelerator: $19 /month per user (plus a one-time $399 startup and onboarding fee) - Enterprise: Custom pricing Add-ons - Cloud E-Prescribing + EPCS: Starting at $40/month for 6 months - ChartSmart AI: Starting at $30/month - Additional Usage: Features like extra storage, SMS, and emails beyond the plan’s allotment incur additional costs Credit card fees - Online and manual payments: 2.9% + $0.30 - In-person payments: 2.5% + $0.10 (using an AR terminal powered by Stripe) - Instant bank payments: 2.1% for Instant Bank Payments (a lower-cost alternative to cards) Now, let’s explore Aesthetic Record’s key features to determine if it meets your needs. Use the links below to navigate to the most relevant sections: - [Online Booking](#system-online-booking) - [Appointment Management](#system-appointment-management) - [Client Data Management](#system-client-data-management) - [Specialized Med Spa Features](#system-specialized-med-spa-features) - [Point of Sale System](#system-point-of-sale-system) - [Inventory Management](#system-inventory-management) - [Staff & Payroll Management](#system-staff-payroll-management) - [Memberships and Giftcards](#system-memberships-giftcards) ## Online Booking Let’s start with online booking – a must-have for any modern medical spa. Aesthetic Record offers a simplified interface for patients to book services at their convenience. Here’s what to expect: **Detailed service information:** You can add in-depth details about your services and staff to help potential patients make informed booking decisions. ![](https://thesalonbusiness.com/wp-content/uploads/Online-booking-mobile-Large-1024x865.jpeg) **Branding options** are limited, but you can choose from nine colors to match your brand. It’s not full customization, but it’s better than nothing. **E-commerce** allows patients to buy memberships, promotions, and eGift cards through your website. **Automated communications**. You can use automated emails and text reminders to keep patients informed and reduce no-shows. Plus, there’s two-way text messaging for real-time cancellations and rebooking. **Optional cancellation policy.** Require a credit card when booking and charge a fee as needed. It helps reduce no-shows and last-minute cancellations. ## Appointments and Calendar Management The appointment calendar is the heart of any medical spa or aesthetic clinic. You’ll check it multiple times a day to track and plan ahead. So, how does Aesthetic Record measure up? ![](https://thesalonbusiness.com/wp-content/uploads/AR-Calendar-iPad-Large-832x1024.jpeg) Aesthetic Record has improved its appointment management features to be more intuitive and efficient. The smart scheduling system gives you control over your clinic’s schedule, with key information displayed clearly. You set the hours, appointment durations, equipment, and available providers to prevent double-booking or inefficient scheduling. The appointment view is simplified, allowing you to edit or cancel appointments from the Control Center or the Provider App. It’s streamlined, but there’s a learning curve if you’re switching from another system. The system includes features like out-of-office events, patient confirmations, and check-in toggles to keep the Front Desk and Providers organized. You can also allocate equipment, rooms, and resources for efficient operations. ## Client Data Management The client directory sets Aesthetic Record apart. It allows you to store and track extensive patient information, crucial for any medical spa or aesthetic clinic. Key features: **Multiple notes storage:** Keep detailed records on each patient for comprehensive tracking of their treatments and preferences. **File uploads:** Uploading PDFs and images to patient profiles is useful, especially for before-and-after comparisons or storing consent forms. ![](https://thesalonbusiness.com/wp-content/uploads/AR-inventory-Large-1024x536.jpeg) **Inventory tracking:** The system deducts inventory units as providers chart procedures, ensuring accurate tracking. It’s a time-saver, but ensure staff is trained to use it correctly to avoid discrepancies. ![](https://thesalonbusiness.com/wp-content/uploads/treatment-summary-w-retail-Large-909x1024.jpeg) **Advanced EMR features:** Providers can record procedures and treatment markings with customizable, compliant documentation directly from their iPad. Particularly useful for medical spas and aesthetic clinics. **Cloud ERX ePrescribing: **Providers can use a large pharmacy network to manage patient medications. **Auto-filled notes** can make charting more efficient but don’t rely on them entirely. Personalized notes are still important for quality patient care. ![](https://thesalonbusiness.com/wp-content/uploads/chart-audit-report-Large-1024x662.jpeg) **Medical Director’s and Provider’s rooms **ensure clinical supervision and chart sign-off compliance, which is** **crucial for maintaining standards and meeting regulatory requirements. ## Specialized Med Spa Features Aesthetic Record offers features tailored for med spas beyond basic spa management. Key features: **Clinical Photography Suite:** It allows high-resolution before and after videos, side-by-side comparisons, and dynamic video captures. The system uses real patient photos for charting, making it more realistic when referencing injection points or treatment locations from earlier appointments. **Cloud-based ePrescribing:** This HIPAA-compliant feature connects to major pharmacies and comes pre-loaded with common medications. It aims to improve patient safety by reducing prescription errors and providing drug and allergy interaction warnings. **Telehealth platform:** Includes custom branding, simplified joining, and integrated payments for practices interested in telemedicine. Patients can choose virtual appointments during online booking and receive a one-click joining link. **Predictive notes and treatment templates** can assist with charting. They create dot phrases for commonly used clinical notes and add them to any chart with a few key commands. Treatment templates break complex procedures into prompts, serving as reminders to input key data. **Draw tools:** This enables precise treatment mapping and stock management. You can add arrows, lines, text boxes, and shapes for directional passes, cannula entry points, and shape call-outs, and color-code each entry for easy reference. ## POS, Checkout & Payments Let’s talk money. Aesthetic Record’s POS support is fully integrated into the main interface, so there is no more juggling between systems. Key features: **Mobile checkout:** A Bluetooth card reader in the treatment room allows you to process payments in under a minute. To avoid hiccups, ensure a reliable internet connection. ![](https://thesalonbusiness.com/wp-content/uploads/check-out-iPhone-Large-586x1024.jpeg) **Flexible payment options:** The system allows access to existing credits from recurring payments, memberships, promotions, and treatment plans, preventing revenue loss. **Post-sale adjustments:** You can apply discounts, loyalty points, or eGift cards directly from the checkout screen. ![](https://thesalonbusiness.com/wp-content/uploads/Text2Pay-via-Stripe-Large-1024x725.jpeg) **Front Desk Checkout:** Providers can mark invoices for Front Desk Checkout, allowing staff to finalize transactions and add retail items or packages. ## Inventory Management Aesthetic Record’s inventory management system streamlines your supply chain from vendors and brands to individual products. Key features: **Supply chain management:** You can set up inventory tracking and notifications to control stock levels. This helps prevent running out of essential items, but requires diligent initial setup. ![](https://thesalonbusiness.com/wp-content/uploads/Business-insights-rebooking-report-Large-1024x330.jpeg) **Integrated reporting:** The all-in-one integration increases data accuracy and provides a complete picture of your business performance. You can pull hundreds of reports to make critical business decisions, like measuring sales, managing patients, tracking discounts, or controlling inventory. **Patient Insights Reporting:** This feature goes beyond basic inventory management. It explores buying trends, retention metrics, and procedure pairing data. It’s valuable for creating promotions, packages, or event specials, but may require a learning curve to use effectively. **Automated ordering:** Create and send purchase orders directly to suppliers for complex inventory needs. The system allows you to set product par levels and automate ordering from the Control Center. ## Staff & Payroll Management Track multiple staff members across various metrics in Aesthetic Record. The tool offers advanced employee performance tracking for full insight into their contributions. ![](https://thesalonbusiness.com/wp-content/uploads/Staff-time-card-example-Large-1024x437.jpeg) It allows you to measure an employee’s contribution across multiple areas, like average sales per patient, inventory usage, patient satisfaction survey results, booked percentages, and total and net sales. While it lacks a built-in payroll tool, you can configure compensation models and pull monthly staff reports. These reports facilitate month-over-month trend analysis, aiding in managing payroll and performance reviews effectively. The system includes a time clock, commission, and tip tracking features, linking performance, attendance, and compensation. This approach allows you to coach and develop your employees based on data. ## Memberships & Giftcards Aesthetic Record supports memberships and gift cards for recurring revenue. Key features: **Patient wallet:** Manages packages, event specials, pre-purchases, and discounts. **Memberships:** You can set up automated billing, with credits deposited into the patient’s wallet without additional work. The system supports multiple memberships and subscription-based treatment plans for patient flexibility. **Packages:** These are easy to manage. Apply treatments to the patient wallet, and they’ll be ready for future use. It’s a good option for new client promotions or offering more value than mere discounts. ![](https://thesalonbusiness.com/wp-content/uploads/eGift-cards-Large-794x1024.jpeg) **eGift cards:** You can sell these directly through the system. Set purchase and validity dates, and offer promotional savings with different prices and values. ![](https://thesalonbusiness.com/wp-content/uploads/egift-card-dashboard-Large-1024x894.jpeg) **Gift card management:** The system tracks gift card liability, retrieves redemption codes, and resends emails from your Business Insights dashboard. **Flexible financial management:** Patient wallets allow you to refund an invoice but keep the payment for future appointments, or charge for consultations and apply those fees directly to an invoice when the patient is treated. This advanced feature may not be relevant to you, but I love it when a tool doesn’t limit you to the platform’s functionality but allows you to expand as needed. You can manage email marketing and customer relationships in dedicated platforms while syncing patient data by using integrations. As Aesthetic Record integrates with various CRM solutions, bookings are automatically added to your chosen system. You can also automate data sharing between systems, converting an external lead into a patient appointment and a new contact in your email database. Key integrations: **Mailchimp** is a marketing automation platform that helps businesses design and send email campaigns, track their performance, and manage mailing lists. **HubSpot** is a comprehensive CRM platform that offers tools for marketing, sales, customer service, and content management to help businesses grow and manage customer relationships. **Zapier** is an integration tool that connects different apps and automates workflows by moving information between them without the need for coding. **Zoho** syncs patient demographics and sends invoice dates and amounts in real-time to Zoho’s business tools. **TouchMD** is a visual consultation and imaging software that enhances the patient experience. This integration allows new and existing Aesthetic Record patients to be transferred to TouchMD. ## Summary I hope you found this Aesthetic Record review helpful and that it helped you decide whether it is right for your business. If you want to compare Aesthetic Record to other alternatives, I recommend you review my [list of the best medical spa software](https://thesalonbusiness.com/best-medical-spa-software/).