Are you running a medical spa or aesthetic practice and looking for a comprehensive software solution to streamline your operations?
Then you’ve probably heard about AestheticsPro, a platform designed specifically for businesses like yours.
In this AestheticsPro review, I’ll explore one of the most feature-rich software options available for medical spas today. From client management and EMR to scheduling and marketing tools, this platform promises to cover all aspects of your business.
I have to admit, I’m intrigued by its potential. But the big question is: does it live up to these lofty promises?
In this review, I’ll break down the pros and cons of AestheticsPro, examine key features, and look at user reviews to give you a complete picture of this platform.
AestheticsPro is also on my list of top medical spa software solutions.
AestheticsPro at a Glance
How Users Rate and Review AestheticsPro
While some users appreciate its range of features, customization options, and online booking capabilities, the overall sentiment leans negative. Complaints include a clunky user interface, slow performance, frequent glitches, limited reporting capabilities, and inconsistent customer support. Many users find the software outdated and not user-friendly, with some reporting issues with data reliability and saving records.
Alternatives to AestheticsPro
Here are my recommended alternatives to AestheticsPro. Mangomint if you run a business with a team and need more. Aesthetic Record for specialized med spa features.
Mangomint
Who is it for
The highest-rated software for salons & spas. Designed for businesses with a team who want the best design experience, smart automations, and the flexibility to integrate with other systems.
Note
Assumes you run a business with a mid-size team and have activated the more common add-ons. What you will pay will be lower or higher than this. See the separate section about pricing for full details.
$245 per month
Supported countries
U.S. and Canada
Note
The overall score considers ease of use, customer service, features, user ratings, and cost. Scores are determined solely by our editorial team.
Aesthetic Record
Who is it for
Aesthetic Record is ideal for medical spas that need a comprehensive platform with integrated tele-health capabilities and EMR functionality to enhance patient care.
Note
Assumes you run a business with a mid-size team and have activated the more common add-ons. What you will pay will be lower or higher than this. See the separate section about pricing for full details.
$120 per month
Supported countries
U.S.
Note
The overall score considers ease of use, customer service, features, user ratings, and cost. Scores are determined solely by our editorial team.
Which Features does AestheticsPro Support?
AestheticsPro software offers a range of features tailored to the unique needs of medical spas and aesthetics practices.
Feature Comparison
Spa software often includes the following common features. The table below indicates which of these features are supported by AestheticsPro.
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AestheticsPro
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| Online Booking | AestheticsPro | |
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Website booking widget Note Can you integrate the entire online booking experience directly into your website? |
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Branding control Note Can you customize the look and feel of the booking experience to fit your brand? |
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No-show protection Note Can you store credit card details and charge deposits to reinforce your cancellation policy? |
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Service customization Note Can clients adapt their service when they book, and can this change the price and duration of the booked appointment? |
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Free from account creation Note Can clients book without having first to create an account with the software? |
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Integrated gift cards Note Can you sell digital gift cards as part of the booking process? |
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| Calendar and Appointment Management | ||
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Customize notification messages Note Can you change the text sent to your clients as part of appointment reminders and other messages? |
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Customize notification timings Note Can you change when reminders and other messages go out to your clients? |
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| Client waitlist management | ||
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Rooms and resource scheduling Note Can you manage equipment, rooms, and other resources required to complete a service? |
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Repeat appointments Note Can you schedule clients for recurring appointments? |
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Time block Note Can you block out time on your calendar? |
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Processing time Note Can you allow for double booking of service providers by accepting appointments during service processing time? |
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Duration and price by staff Note Can you adapt the price and time needed for a service based on who is performing the service? |
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Automated check-in Note Can clients check in to their appointments themselves? |
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| Point of Sale/ Check out | ||
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Tablet compatible Note Can you run the POS on any tablet or do you need special hardware? |
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Dedicated POS hardware Note Does the system provider offer hardware to improve the check out expereince? |
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Self check out Note Can clients check out from their appointment themselves? |
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Route payments to renters Note If you have booth renters in your business, can you route payments directly to them? |
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Cards on file Note Can you store credit card details and charge the customer later? |
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Integrated payments Note Does the software offer a first-party payment processing solution? |
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| Client Data & Communication | ||
| SMS Notification | ||
| Email Notificition | ||
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Dedicated business SMS number Note Do you get a business phone number that your messages and notifications are send from? |
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| Two way SMS communication | ||
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Forms Note Can you create intake forms, store SOAP notes, and have clients sign your forms? |
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Client notes Note Can you store notes about clients on their profile? |
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Client files and images Note Can you store files and image on in the client’s profile? |
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| Inventory and Product Types | ||
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Inventory tracking Note Will the system keep track of stock levels, notify you when it’s time to re-order? |
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Purchase orders Note Can the system create automatic purchase orders for you? |
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| Retail | ||
| Memberships | ||
| Packages | ||
| Gift cards | ||
| Team Support & Payroll | ||
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Fully integrated payroll Note Can you run payroll and cut paychecks directly through the software? |
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3rd party payroll integration Note Does the software allow you integrate and share data with a 3rd party payroll solution (e.g. Gusto, ADP, Paychex, etc)? |
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| Payroll reports | ||
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Commission support Note Can you track and report on commission for service, retail, and other product types? |
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Multi-location support Note Does the system have specific support for businesses with multiple locations |
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Booth renter support Note Can the system help with rent collection, payments, and other booth renter management tasks. |
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| Marketing Support | ||
| Email marketing | ||
| SMS marketing | ||
| Website builder | ||
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Client marketplace Note Does it offer a platform where potential clients can browse businesses using the software? |
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Add-on offers Note Can you promote service add-ons/upsells as part of the online booking flow? |
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| Cloud & Mobile App Access | ||
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Full-featured mobile app Note Can you access all software features in the mobile app? |
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| Web browser | ||
| iPad | ||
| iPhone | ||
| Android | ||
Integrations
AestheticsPro
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AestheticsPro
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Custom integrations Note Does the platform allow you to create new integrations to support your business-specific needs? |
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Native integrations Note Built-in integrations that you can activate as needed |
Payment Processing:
Marketing & Communication:
E-Prescribing:
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AestheticsPro Pricing
AestheticsPro
$200 per month
Free trial
Monthly
- Solo Edition – $150 per month
- Enterprise Edition – $200 per month
- Enterprise Plus Edition – $275 per month
AestheticsPro does not provide complete pricing details upfront. Contact them for a quote.
Let’s now examine the key features of AestheticsPro to see if it meets your requirements.
Use the links below to navigate to the most relevant sections:
- Online Booking
- Appointment Management
- Client Data Management
- Specialized Med Spa Features
- Point of Sale System
- Inventory Management
- Staff & Payroll Management
- Marketing
- Third-Party Integrations
Online Booking
AestheticsPro’s online booking system enables clients to schedule appointments 24/7 through its web portal and mobile app.
The software’s resource management stands out as particularly useful. It prevents common scheduling headaches by automatically checking staff availability, room occupancy, and equipment needs for each service.
When a client books a facial treatment, the system reserves both the aesthetician and the treatment room. It also automatically attaches required consent forms to the appointment, though users report these forms can be cumbersome to customize.
The appointment reminder system works reliably through both email and text messages, helping reduce no-shows. The software also sends automatic re-booking reminders when clients are due for follow-up treatments.
Appointments and Calendar Management
Once appointments are booked, AestheticsPro provides a calendar interface for managing your daily schedule. The system color-codes different types of appointments and shows staff availability at a glance.
While the calendar view is functional, it lacks the polish and intuitive design of mainstream calendar apps and other spa and medspa-tailored software systems.
A useful feature is the ability to set different appointment lengths and buffer times for various services. For example, you can automatically add cleanup time between treatments or account for numbing cream activation time.
The software also tracks cancellations and reschedules, helping identify patterns with specific clients or services. However, making quick schedule changes requires too many clicks in our testing.
The system includes a waitlist feature for filling cancelled appointments, though it’s relatively basic compared to the specialized scheduling tools of its competitors. Staff can add notes to appointments and track client preferences.
The mobile app allows for on-the-go schedule management, though multiple users describe it as slower and less reliable than the desktop version.
Client Data Management
At the heart of AestheticsPro is its Electronic Medical Records (EMR) system for managing client information. The software stores everything from basic contact details to before-and-after photos, treatment histories, and consent forms.
AestheticsPro includes detailed markup tools for documenting injection sites and treatment areas, which practitioners will find valuable for consistent record-keeping.
The system offers customizable intake forms and medical questionnaires, allowing practices to gather specific information they need. While the standard form templates are comprehensive, they can be overly rigid and difficult to modify.
One standout feature is the client portal, where patients can update their information and complete forms before appointments. This convenience comes with trade-offs – users report that clients frequently struggle with the portal interface, particularly with forms not saving properly if clients miss the easy-to-forget save button.
The software also includes alerts for patient allergies, contraindications, and required consent forms.
Specialized Med Spa Features
AestheticsPro includes several features specifically designed for medical aesthetics that set it apart from standard spa software.
The E-prescribe functionality allows providers to send prescriptions directly to pharmacies.
The software’s injection mapping tool stands out as particularly useful for medical spas. Providers can document treatment areas using precise facial diagrams, recording details like units used, dilution ratios, and specific injection points.
While this feature helps maintain accurate treatment records, the drawing tools feel basic compared to dedicated medical charting software.
For laser treatments, the system includes specific forms and treatment tracking sheets that help document settings, joules, and treatment responses. The software also manages before-and-after photos with side-by-side comparison tools.
The platform includes HIPAA-compliant telemedicine capabilities for virtual consultations, allowing providers to conduct follow-ups and quick checks remotely.
The software also tracks patient medical histories and contraindications, automatically flagging potential issues before treatments.
POS, Checkout & Payments
AestheticsPro integrates with two major payment processors: Gravity Payments and WorldPay. Gravity Payments provides Clover devices, including the handheld Clover Flex and the desktop Clover Mini with its larger 8″ screen. WorldPay offers the Ingenico Lane 5000 Deluxe terminal.
All devices support EMV payments and include built-in NFC readers for contactless transactions.
The software handles standard transactions like payments, gift cards, and package sales. While the integration with payment processors works reliably, the transaction fees are higher than standalone payment solutions.
Package tracking is a strong point – AestheticsPro accurately monitors treatment packages, membership plans, and series purchases. It automatically deducts services as they’re used and alerts staff when packages are running low.
However, multiple users report that modifying or refunding package services involves a clunky process, and invoice adjustments can be particularly problematic – requiring complete deletion and reprocessing of credit card charges for even minor changes.
The inventory management aspect of the POS system tracks product sales and stock levels, and can send alerts when items run low. The system can also track commission sales.
Inventory Management
The inventory system tracks both retail products and treatment supplies, though it handles retail items more effectively than medical supplies. The software can automatically generate purchase orders when items run low as well.
The system tracks product expiration dates and lot numbers, which is crucial for ensuring the efficacy and safety of medical supplies and injectables.
What I don’t love, and what countless users complain about is that the process of logging new inventory arrivals requires entering each item individually. There is NO bulk import option.
While the software can generate barcodes for products, users note that the barcode scanning feature sometimes fails to recognize items, requiring manual entry more often than they would like.
Cost tracking provides insights into product profitability, automatically calculating margins and suggesting retail prices.
Staff & Payroll Management
The staff management module handles scheduling, time tracking, and commission calculations. The time clock feature lets employees clock in and out, and managers can adjust timesheets as needed. However, the payroll reports lack the detail needed for complex commission structures.
The software tracks individual provider schedules and can prevent double-booking, but many users report that setting up provider availability rules is unnecessarily complicated, requiring weekly schedule updates rather than allowing simple recurring schedules.
While the system can calculate commission rates based on services and products sold, multiple users mention that commission calculations become unreliable with discounted services or when multiple providers are involved in treatments.
Performance tracking provides basic metrics on each provider’s sales, retention rates, and booking efficiency.
Marketing
AestheticsPro’s marketing module combines email campaigns, text messaging, and lead management tools. The system offers multiple campaign types including e-blasts, newsletters, drip campaigns, and triggered email sequences.
The lead management system helps track potential clients through your sales pipeline with ROI and cost tracking capabilities. The software can segment leads by source and also track conversion rates.
A standout feature is the multi-channel marketing journey builder, which lets you create automated touchpoints based on client behaviors and preferences.
The text marketing component supports both mass promotional messages and individual appointment reminders.
For client segmentation, the software allows targeting based on treatment history, demographics, and engagement levels. This helps practices create focused marketing campaigns for specific services or products.
While the built-in loyalty program tracks points and rewards, practices wanting sophisticated marketing automation might need additional tools to supplement these features.
Third-Party Integrations
AestheticsPro offers limited integration capabilities compared to some other medical spa software solutions. The platform currently supports integration with:
Payment Processing:
- Gravity Payments (with Clover devices)
- WorldPay (with Ingenico terminals)
Marketing & Communications:
- Text Messaging: Twilio for SMS communication
- BirdEye: For reputation management
E-Prescribing:
- MDToolbox and eazyScripts for electronic prescription services
Some med spas may find the integration capabilities too limited. Specific concerns include:
- No integration with popular e-commerce platforms
- Lack of connection to other payment processors beyond the two supported options
- No API documentation for custom integrations
- Cannot integrate with social media platforms like Facebook
- Limited ability to connect with other business tools and marketing platforms
The closed API system prevents practices from utilizing third-party tools that could enhance their operations. Several users report switching to other platforms specifically due to integration limitations, particularly those needing sophisticated marketing automation or e-commerce capabilities.
Summary
While AestheticsPro has quite a few features that look good on paper, I can’t help but notice it suffers from the same bolted-together feeling of many other legacy salon and spa software options on the market.
I’ve mentioned this previously in our reviews of software options like Mindbody and Booker, but the point holds true here as well. You can attach as many features as you want to a piece of spa software, but if the app itself is buggy, clunky, or just plain hard to navigate, each of those components feels just as awful as the core experience.
More importantly, AestheticsPro fails what might be the most important test of any salon, spa, or med spa software: support.
With countless reviews complaining of inconsistent or just plain difficult support experiences, and many more businesses who just couldn’t get the help they needed when it mattered most, I can’t recommend AestheticsPro over the competition in good faith. Especially not when there are better, faster, and easier-to-use med spa software options on the market.
If you want to compare AestheticsPro to those other alternatives, check out our list of the best medical spa software.
