Are you running a salon or spa and are looking for a modern and sophisticated platform to save you hours of time in your day-to-day work?
Then I have something for you that may change how you run your salon business forever.
In this Mangomint review, I’ll be going over one of the most well-designed salon & spa software platforms available today.
I’ll break down all the pros and cons of Mangomint as well as the features you get access to when running your business through this platform.
I must admit.
I only discovered this gem recently. And if you’re like me and care about design, client experience, and smart automations that saves you time, you’ll be impressed with what you are about to discover.
So buckle up, and let’s dive into this review of Mangomint.
Mangomint at a Glance
Mangomint is one of the most modern and well-designed salon software platforms available in the United States & Canada.
The platform offers exceptionally strong support across the core features you would expect from salon & spa software (calendar scheduling, online booking, POS, inventory, reporting).
And if you are looking to go beyond the core features, Mangomint allows for integration with your favorite marketing and business systems.
This makes it an incredibly powerful and flexible solution.
What makes Mangomint unique is the range of smart automations that is designed to cut down on time spent managing your business while creating a more personalized experience for your clients (I’ll cover this in more detail later).
Mangomint is my #1 recommendation for salons & spas with 5+ employees who want the best design experience, smart automations, and the flexibility to integrate with other systems.
Special offer: Get 2 months free when you book a demo or sign up for a free trial using the link above.
My Video Review of Mangomint
If you prefer video over text, here you go 🙂
Mangomint Feature Review at a Glance
Ease of Use (5.0)
Appointment Management (5.0)
Online Booking (5.0)
Marketing Support (3.0)
Client Data Management (5.0)
Point of Sale/ Check-out (5.0)
Customer Service (5.0)
Inventory Management (5.0)
Business Reporting (5.0)
Team Management & Payroll (5.0)
Mobile Apps (5.0)
Everything about the Mangomint platform feels modern, intuitive, and easy to use.
There is no clutter. No buttons or links that you don’t need.
The interface is smooth and easy to navigate while it still goes deep on all the core features you need to operate a large, multi-location, salon business effectively.
I review a lot of salon software here at The Salon Business. And Mangomint is the most clearly positioned platform I’ve come across.
They do not try to be everything for everyone.
It’s obvious that they want to be the best for the larger salon (5+ employees) where they focus all their attention on the core features (appointments, POS, payments, staff management, inventory, product/service offer, client data, and reporting) and go beyond everyone else to provide the most innovative support on the core features that truly simplifies the salon owner’s life.
This includes smart automations that allow clients to check in themselves, pay from their phones, and much more…
For marketing features, online stores, and other “non-core” features, they give you the ability to integrate with the best instead of giving you something half-cooked.
I find this incredibly refreshing.
It allows you to be the best in all areas of your business.
So my lower score on marketing above is simply because you don’t have as much built-in marketing support as you’d find in other solutions. But given you have the ability to use other marketing tools that integrate with Mangomint this could equally be called out as a strength.
Mangomint is the perfect choice for the bigger salon with 5+ employees who want smart automations to help streamline their operations while doing all this in a modern, well-designed, interface.
Something they do not communicate much about, but that I think is a big deal, is their “data openness”. If you want to export your client data for some reason, you can export everything. You are in full control of your client data with Mangomint.
Finally, they offer top-rated customer service and you get to talk to a real person when you need help.
- Modern, easy-to-use, interface
- Smart automations that help cut down on time spent managing business operations
- Open data ownership and contracts (you’re not locked into anything)
- Can integrate with any other platform who allow for integrations
- Integrated payments
- Memberships, packages, gift cards
- Sophisticated reports
- Strong customer services & help documentation
- Higher entry-level price than most other salon software
- Limited marketing support built-in (need to setup integration for email service, loyalty program, reputation management etc.)
- Only available in the United States & Canada
Although this platform does not have that many user reviews compared to other platforms (yet), Mangomint gets top scores on the bigger user review websites.
- Capterra: 5/5
- Software Advice 4.92/5
At first sight, Mangomint may look expensive compared to the other options available to you.
And it is if you are a solopreneur.
But if you have a larger salon and you look at the cost per employee as well as the time savings that are possible with Mangomint, it is not expensive.
As we go through this review, you’ll also see how Mangomint is a very open and transparent company. This also shines through in their pricing where you have full visibility on what you are paying upfront rather than being surprised later about the actual cost.
Here’s an overview of all costs you can expect with Mangomint.
- Free 30 day trial (60 day free if you sign up using this link).
- Entry level plan: $165 per month
- Up to 10 service providers (admin users like front desk or managers do not count to this)
- Unlimited SMS & email notifications
- Integrations available as add-on
- Standard plan: $245 per month
- Up to 20 service providers (admin users like front desk or managers do not count to this)
- Advanced features (like Express Booking™, Waiting Room, Memberships)
- Standard integrations included (like Mailchimp and WaiverForever). Advanced integrations available as add-on.
- Unlimited: $375 per month
- Unlimited service providers
- All advanced features
- Advanced integrations included (Shopify, QuickBooks and more..). Custom system integration setup available as add-on.
Credit Card Processing
- In-person transactions: 2.4% + 15¢
- Virtual transactions: 2.8% + 20¢
- Businesses with over $50k/mo qualify for custom transaction rates
- Bluetooth card-reader: $100/ device. One card reader included for free in the Standard and Unlimited plans.
The only other cost you should expect is if you run a multi-location business and need to set up more physical locations which come at an additional charge.
Also if you sign up for a lower-tier plan and want to enable specific integrations, this may come at an extra cost.
View full pricing details on the Mangomint website.
Who is Mangomint For?
I recommend Mangomint to salon and spa owners who manage a bigger team and are looking for a sophisticated platform that can save them time in their day-to-day.
Mangomint is not for the solopreneur. In fact, if you try to sign up for it and select that it’s only you on the team, they will recommend GlossGenius for you.
Which Countries is Mangomint Available In?
Mangomint is only available to salons and spas in the US & Canada, although they have announced plans to expand into other countries later in 2022.
The remainder of this article will walk you through a brief tutorial of the main features offered by Mangomint. This is to allow you to experience what it’s like and for you to better understand if the tool offers what you are looking for.
You can use the links below to navigate directly to what is most relevant for you.
- Smart Automations
- Online Booking
- Appointment Calendar
- Client Data Management & Reminders
- Team Management
- Business Reporting
- Inventory Management
- Membership, Packages, and Giftcards
- Point of Sale
- Mobile Apps
Mangomint offers a range of smart automations that is meant to cut down on time spent booking appointments, managing the waiting room, checking people out, and following up in a personalized way.
An example of one such automation is their popular Express Booking™ feature, which combines the convenience of online booking with the flexibility of booking over the phone. It solves the pain of collecting email addresses, credit card information, deposits, and cancellation policy consent over the phone.
To use this feature, simply add the booking to the calendar, select the client and service, and toggle on “Use Express Booking”. The client will then receive a text with a link to where they can complete their booking.
The Express Booking feature is just one example of smart automation.
There are other examples of how Mangomint automate more aspects of running a salon:
- Virtual Waiting Room: This allows clients to check themselves in from their own mobile phone via a text message link and makes the experience safer (in times of covid) and faster for the business
- Client Mobile Checkout: This allows clients to pay directly from their own personal phone, which can be used in addition to a traditional front-desk checkout, or in some cases completely replace the front-desk altogether
- Multi Payment Accounts: For salons that have a hybrid environment of both booth-renters as well as commission-based or hourly stylists, this feature is a game changer. It basically allows the salon to take payments on behalf of booth renter and have the money go directly to the renters, limiting liability and tax compliance issue
One of my favorite aspects of Mangomint is that it allows you to integrate with other systems.
This is a more advanced feature that may not be relevant for you but I just love when your tool doesn’t limit you to only using the functionality offered by the platform itself but allow you to expand with whatever functionality you need.
By leveraging integrations, you could, for example, manage all your email marketing in a dedicated email marketing platform (like Mailchimp).
As Mangomint integrates with Mailchimp, people who book with you will automatically be added to your email list in Mailchimp. You can also automate emails to be sent out from Mailchimp whenever clients book or check out from their appointment.
Mangomint integrates directly with Mailchimp, WaiverForever, Gift Up, Shopify, and Quickbooks.
But they don’t stop there.
You can in fact integrate with any other software out there using what’s called webhooks.
Tech alert! If you’re not into technology you can skip to the next section and just let whoever helps you with technology know that Mangomint can integrate with pretty much everything 🙂
Webhooks are a way you can integrate the platform with a tool like Zapier, opening up a nearly endless amount of advanced integrations with marketing tools, external databases, inventory management systems, and more.
An example of that would be an automated sequence of follow-up emails and text messages, that is customized to the specific service or product a client purchased. This can be a great way to increase loyalty and retention with email and text messages that feel personalized and useful to your clients.
Another example would be an automated welcome message that gets sent to new clients a few hours after they book for the very first time.
In general, setting up these advanced workflows requires an understanding of marketing automation tools and you will most likely also need to have access to a developer.
That said, the Mangomint team is very helpful and can set up this for you and also discuss ideas for automation so that you can decide ahead of time what the best approach might be.
Mangomint allows you to customize an online booking page that you can link to from your website or social media. You can also choose to integrate the booking widget directly on your website and customize it with your logo and brand colors.
The website booking widget is super intuitive and clean and fits on every website as it nicely slides in from the side whenever someone clicks your “book now” button or link.
The Mangomint appointment calendar is uncluttered and easy to use. You can color-code appointments based on appointment status to get an overview at a glance.
Drag and drop appointments to change time. Switch between day view and week view. Navigate between different members of staff or view them all at once in the day view. Click an appointment to check out the client.
Everything is super intuitive and it’s impossible to go wrong.
Client Data Management & Reminders
Mangomint offers strong support for managing your client data. Access information about the client on the Clients tab or directly from the appointment on your calendar.
Here you get a full view of client history and you can make notes or upload files directly to the client.
With Mangomint you are also in full control of your client data. You own your data and can export all the data at any time.
The platform supports appointment-related notifications using both email and SMS. And, as you can expect from a system that stands out with smart automation, you can customize what you want the client notification experience to be like.
Mangomint allows you to manage all aspects of your team. Each team member has their individual account where you can configure exactly what they should have access to or not.
Manage each staff member’s working schedule and enable the time clock to keep track of working hours. You can also customize each service’s duration and price for each member of staff.
As shown in the image below, you can also configure specific compensations structures and commissions for each member of staff.
The Mangomint payroll reports include revenue by staff, total hours worked, commission amounts, product sales, tips, and everything you need to run payroll reports that you can export to PDF or Excel.
The Mangomint business reports are very comprehensive and provide you with all the possible business insights you need to make informed decisions in your business.
This includes payroll, sales, client retention, and much more.
The reports are predefined by Mangomint but you can of course adapt them in Excel after exporting.
You can set up and categorize products in the Mangomint inventory and track your inventory level. Mangomint also offers support for purchase orders so that you can streamline the ordering process from suppliers.
You can manage detailed settings on each product – like tax charges, commission, and more.
Membership, Packages, and Giftcards
Mangomint offers robust support for memberships to help you create recurring revenue in your business. You can also bundle services in packages and offer gift cards to your clients.
The membership feature supports both manual and automatic payments if the client’s card is stored on file. Your clients can view their membership and updated payment info on the dedicated client page.
Memberships can be used to provide benefits like discounts on services or free add-ons while remaining a member.
Packages are easy to set up – just add the services you want to include and set the price that you want to offer the bundle at. This is a great feature for running new client promotions or really any promotion where you want to offer more value to clients rather than pure discount promotions (which isn’t very good for the image of your business).
Mangomint allows you to sell your gift cards on your website by linking to a dedicated page or by embedding the check out on a custom page. You can choose from the pre-designed gift card layouts or upload your own.
Point of Sale (POS)
You can access the checkout directly from the calendar by just clicking on the appointment and adding any additional products or services that the client has purchased during the appointment.
The POS hardware offered by Mangomint is the compact Bluetooth card processor and Front Desk Display that turns your iPad into a client-facing screen where clients can pay.
Mangomint Pay allows you to charge credit cards both online and using the physical card reader.
You can also allow your clients to pay from their own device by sending them a link for where to pay using their self check out feature.
Another really powerful feature is that you can connect multiple merchant accounts to Mangomint and connect them to different service providers. This can be a major help for businesses with a more complex structure.
Credit card payment pricing:
- In-person transactions: 2.4% + 15¢
- Virtual transactions: 2.8% + 20¢
- Businesses with over $50k/mo qualify for custom transaction rates
Bluetooth card-reader: $100/ device. One card reader is included for free in the Standard and Unlimited plans.
Although you can run Mangomint in any web browser, they also offer mobile apps for both Apple (iPad/iPhone) and Android devices.
As you would expect from Mangomint by now, the app is very intuitive and well designed.
You’ll likely be using this app a lot.
The app has a 5/5 user rating on Apple Appstore with 13 reviews as of the writing of this review.
Summary & Conclusion
I hope you found this review and demo of Mangomint helpful.
As you can tell, I’m really excited about this tool.
In particular, the easy-to-use modern design, integration support, and smart automation make this stand out from everything else out there.
If you run a salon with a team of 5+, this may very well be the tool you’ve been looking for that is finally here.
I expect to see a lot more from the team at Mangomint over the coming years.
Now it’s time for you to experience it for yourself.