Fresha/ Shedul Salon Software Review (2021)

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Are you looking for a free appointment scheduler?

Then you’ve probably heard about the Fresha partner app (formerly known as Shedul) which is the only 100% subscription-free salon software on the market.

But does free mean poor service and features?

That’s what we’re going to find out in this Fresha partner app review.

Fresha Review at a Glance

Description

Fresha, previously called Shedul, is a complete system for salons with an easy to use appointment calendar.

It’s the only 100% subscription-free salon booking system, so for individual stylists or new salons that need to keep fixed costs low, this is the perfect option.

Apart from robust salon appointment scheduling, Fresha features a point-of-sale system, staff scheduling, product, and stock management, payment processing, financial reporting and analytics, and a range of marketing tools.

Overall Score

4.6

Software Type 

  • Appointment Booking & Management Software
  • Accessible in web browser or iOS App and Android App

Fresha Pricing

  • No subscription fee. Even for multiple staff members.
  • 20% one-off charge when a brand new client books through Fresha marketplace. Does not apply if the client books through your website or social media.
  • 2.19% + $0.2 credit card transaction fee

Fresha Review Breakdown

Ease of Use (5.0)

Appointment Management (5.0)

Online Booking (4.0)

Client Data Management (5.0)

Point of Sale (4.0)

Customer Service (4.0)

Inventory Management (5.0)

Mobile Apps (5.0)

Pricing (5.0)

As you can see, despite Fresha being free, it gets a lot of top scores above.

However, the reason I cannot give full score for online booking is because it does not allow you to integrate a booking widget on your website but you need to link out to the Fresha booking page.

POS does not get full score because Fresha does not offer POS terminal but you will manage POS in web browser or app.

And, although Fresha have a good 24/7 customer service team, they only offer email support (and not phone).

Review Summary

You’ll be surprised how much you get with your free Fresha subscription. It’s no wonder it’s the fastest-growing salon appointment system with 250’000 stylists and therapists in more than 120 countries.

It gives you a lot of the advanced features you’d normally need to pay for – like free SMS, built-in no show protection, and marketing automation (e.g. like client birthday emails).

An important difference with Fresha is that they offer a salon client marketplace. This allows you to promote your business and get discovered by new clients. Note that this is also where they earn their money back. When you market your salon or spa on the platform and you get a new client, they’ll charge you 20% of the appointment. Also, as you’ll be using their credit card payment gateway, you’ll also be charged transaction fees when clients pay online (2.19% + $0.2).

This means you only pay when the platform is generating business for you which I think makes a lot of sense.

The main reason I like Fresha is because it’s so easy to use and despite being subscription-free, you get many of the features that other companies charge for.

One thing to keep in mind with Fresha is that it works best as a complete system on their platform. If you already have an established website and other marketing solutions, other options might give you more control and flexibility.

Pros

  • Free subscription for unlimited staff
  • Integrates with Facebook, Instagram, and Google
  • User friendly and easy to learn
  • Available in many languages

Cons

  • Limited options to customize the appearance (default designs looks very good though)
  • Limited support for integration with other platforms. You’re kind of locked into using the Fresha tools.

Important Tip: Import Existing Client Data before Marketing Your Salon on the Fresha Marketplace

As Fresha charge a new client fee if they help you get a new client on their marketplace, make sure you import information about your existing clients into Fresha before you promote your salon their. Otherwise you run the risk that an existing client is treated as new and you’ll be charge 20% on their appointment if they find you on the market place.

Who is Fresha/Shedul For?

Fresha is ideal for the individual stylist or salon on a budget as it’s free. Also, if you’re not technically savvy, you don’t need to worry about a steep learning curve to get going. It just works. Your salon can also benefit from visibility on the Fresha end client marketplace.

What Countries is Shedul/Fresha Partner Available in?

Fresha serves more than 120 countries, 50 000 beauty businesses, and 250 000 stylists and therapists.

Fresha card terminals are currently available in Australia, Austria, Belgium, Canada, Croatia, Czech Republic, Finland, France, Germany, Greece, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Spain, Switzerland, United Kingdom, and the United States.

Fresha Features

Despite being free, Fresha beats most of the big players on features.

Appointment Management
  • Easy to use, drag and drop appointment schedule
  • Color appointments for easy overview
Online Booking
  • Create a booking website (no website integration support)
  • Clients can find and book you on the Fresha marketplace
  • Google integration for booking directly on search result page
Appointment Notifications
  • Email and unlimted SMS notifications
  • Notify client ahead of appointment, after appointment, or if any changes to appointment
  • Notify responsible staff for new appointments or changes to existing ones.
Client Data Management
  • Store all needed information about clients
  • Track client history
  • Store files and images on client
Inventory Management
  • Store all needed information and images about products and services 
  • Setup categories and product/service variations to effectively manage a large inventory
  • Receive low stock alerts
Point of Sale System
  • Manage check out in web interface, iPad app, iPhone app, or Android app
  • Support of all type of payments
Appointment Apps
  • iOS App
  • Android App
  • Cloud hosted (access from any web browser)

Fresha POS & Payments

Fresha offers POS support via the professional app or web interface. They also offer a credit card payment terminal that integrates with the software. However, it does not have a full POS unit like Square or Salon Iris.

How Much do Fresha Payments cost?

Fresha charges a transaction fee of 2.19% + $0.2 for every card payment.

Fresha credit card terminal for salons

Fresha Appointments Calendar Management

The appointment calendar is at the heart of any local service business. This is the view you’ll look at several times a day to keep track of where you are and plan your week ahead.

The Fresha calendar is super intuitive and easy-to-use. You can drag and drop appointments to change time. Just hover the appointment to see full details. Quickly change the view from day view to week or month. Show multiple staff in the same view.

Fresha Online Booking

Fresha provides you with a online booking page that you can link to from your website. The generic booking page you’re provided with looks good (see example image below). You cannot customize the design to reflect your branding.

You can also have your salon featured for bookings in the Fresha Marketplace.

Fresha Notifications & Alerts

You can notify clients about new appointments, remind about upcoming bookings, send thank you messages, and much more, using Fresha. Notifcations can be send as SMS, e-mail, or as app notification (in case user has the Fresha app installed).

Fresha gives you unlimited free SMS notifications.

You can personalise each message (as shown below). However, you cannot change the design of the notification which will always follow the pre-defined Fresha design (which looks really good btw).

Fresha Client Data Management

Fresha offers a simple client directory that allow you to search your clients, view upcoming/past appointments, and store basic information about the client.

Fresha Inventory Management

Fresha has good support for inventory and supplier management. It’s not as advanced as som competitors but more than enough for most salons.

Fresha Staff Management

You can have multiple staff members at multiple locations in Fresha. The tool offer pretty advanced user permission levels so that you have full control over what different staff members should be able to access or not.

It does not have a payroll tool built in but you can configure commission and pull monthly reports for staff members so that you can manage payroll effectively.

Fresha Email & SMS Marketing

Fresha gives you access to built in email, SMS, and (soon) What’s Up marketing campaigns. You can send custom blast messages or leverage the smart campaigns to, for example, reach people on their birthdays or before you lose them.

Fresha Social Media Integration & Reputation Management

You can integrate your Fresha booking directly with Facebook, Instagram, and Google. You’ll also be able to manage customer reviews made on Fresha marketplace. However, the tool does not support reputation management on other platforms – like Google or Yelp.

Fresha Apps

Fresha offers two apps – one for professionals and one for clients. They are available for both iOS and Android devices. I really like the simplicity and ease-of-use of both apps.

Fresha partner app holds a 4,6 user rating score with over 1 500 reviews for Android.

Summary & Conclusion

I hope you found this Fresha review helpful and that you’ve been able to decide if the platform is right for your business or not.

I believe that what they offer is the best on the market and can help really any type of business. And the best part is that you start using it for free to see if it will work for you.

→ Try out Fresha now ←

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