The Ultimate Jane App Review (2024)

How Users Rate and Review Jane App

Around 80% of users express high satisfaction with Jane’s features and customer service. They get low scores on Apple App Store but the brand recommends using it in your smart phone’s web browser vs. app.

4.8

4.0

2.5

Compare to popular alternatives

Alternatives to Jane App

Here are my recommended alternatives to Jane. Mangomint if you run a business with a team and need more. I would in particular recommend Mangomint to med spa businesses. Aesthetic Record is probably the most popular alternative to Jane.

#1

Mangomint

Who is it for

The highest-rated software for salons & spas. Designed for businesses with a team who want the best design experience, smart automations, and the flexibility to integrate with other systems.

Average price

Note

Assumes you run a business with a mid-size team and have activated the more common add-ons. What you will pay will be lower or higher than this. See the separate section about pricing for full details.

$245 per month

Supported countries

U.S. and Canada

Overall score

Note

The overall score considers ease of use, customer service, features, user ratings, and cost. Scores are determined solely by our editorial team.

4.9

4.0

Ease of use

5.0

4.0

Customer service

5.0

5.0

Capterra user score

5.0

4.8

G2 user score

4.8

4.0

Learn more

#2

Aesthetic Record

Who is it for

Aesthetic Record is ideal for medical spas that need a comprehensive platform with integrated tele-health capabilities and EMR functionality to enhance patient care.

Average price

Note

Assumes you run a business with a mid-size team and have activated the more common add-ons. What you will pay will be lower or higher than this. See the separate section about pricing for full details.

$120 per month

Supported countries

U.S.

Overall score

Note

The overall score considers ease of use, customer service, features, user ratings, and cost. Scores are determined solely by our editorial team.

3.8

4.0

Ease of use

3.0

4.0

Customer service

2.0

5.0

Capterra user score

3.4

4.8

G2 user score

5.0

4.0

Learn more

Jane App stands out with its comprehensive, customizable features to meet diverse practice management needs.

Supported Features

Spa and practice management software often includes the following common features. The table below shows which of these features are supported by Jane.

	Jane
Online Booking	Jane
Website booking widget Note Can you integrate the entire online booking experience directly into your website?
Branding control Note Can you customize the look and feel of the booking experience to fit your brand?
No-show protection Note Can you store credit card details and charge deposits to reinforce your cancellation policy?
Service customization Note Can clients adapt their service when they book, and can this change the price and duration of the booked appointment?
Free from account creation Note Can clients book without having first to create an account with the software?
Integrated gift cards Note Can you sell digital gift cards as part of the booking process?
Calendar and Appointment Management
Customize notification messages Note Can you change the text sent to your clients as part of appointment reminders and other messages?
Customize notification timings Note Can you change when reminders and other messages go out to your clients?
Client waitlist management
Rooms and resource scheduling Note Can you manage equipment, rooms, and other resources required to complete a service?
Repeat appointments Note Can you schedule clients for recurring appointments?
Time block Note Can you block out time on your calendar?
Processing time Note Can you allow for double booking of service providers by accepting appointments during service processing time?
Duration and price by staff Note Can you adapt the price and time needed for a service based on who is performing the service?
Automated check-in Note Can clients check in to their appointments themselves?
Point of Sale/ Check out
Tablet compatible Note Can you run the POS on any tablet or do you need special hardware?
Dedicated POS hardware Note Does the system provider offer hardware to improve the check out expereince?
Self check out Note Can clients check out from their appointment themselves?
Route payments to renters Note If you have booth renters in your business, can you route payments directly to them?
Cards on file Note Can you store credit card details and charge the customer later?
Integrated payments Note Does the software offer a first-party payment processing solution?
Client Data & Communication
SMS Notification
Email Notificition
Dedicated business SMS number Note Do you get a business phone number that your messages and notifications are send from?
Two way SMS communication
Forms Note Can you create intake forms, store SOAP notes, and have clients sign your forms?
Client notes Note Can you store notes about clients on their profile?
Client files and images Note Can you store files and image on in the client’s profile?
Inventory and Product Types
Inventory tracking Note Will the system keep track of stock levels, notify you when it’s time to re-order?
Purchase orders Note Can the system create automatic purchase orders for you?
Retail
Memberships
Packages
Gift cards
Team Support & Payroll
Fully integrated payroll Note Can you run payroll and cut paychecks directly through the software?
3rd party payroll integration Note Does the software allow you integrate and share data with a 3rd party payroll solution (e.g. Gusto, ADP, Paychex, etc)?
Payroll reports
Commission support Note Can you track and report on commission for service, retail, and other product types?
Multi-location support Note Does the system have specific support for businesses with multiple locations
Booth renter support Note Can the system help with rent collection, payments, and other booth renter management tasks.
Marketing Support
Email marketing
SMS marketing
Website builder
Client marketplace Note Does it offer a platform where potential clients can browse businesses using the software?
Add-on offers Note Can you promote service add-ons/upsells as part of the online booking flow?
Cloud & Mobile App Access
Full-featured mobile app Note Can you access all software features in the mobile app?
Web browser
iPad
iPhone
Android

Integration Support

Jane offers integration support with several third-party systems

	Jane
Custom integrations Note Does the platform allow you to create new integrations to support your business-specific needs?
Native integrations Note Built-in integrations that you can activate as needed	Claim.MD Google Analytics iCal Calendar Sync Clinic Sites TELUS eClaims Mailchimp Physitrack Fullscript

Here is an overview of Jane App’s key features to help you determine if it meets your needs.

Use the links below to navigate to the most relevant sections:

• Online Booking
• Appointment Management
• Client Data Management
• Charting and Form Tools
• Jane Payments and POS
• Clinic Reporting Tools
• Inventory Management
• Staff & Payroll Management
• Third-Party Integrations

Jane has a user-friendly booking interface that simplifies navigation for both staff and patients. The system provides real-time availability updates, keeping your schedule current and preventing double bookings.

Personalization is a key feature of Jane’s booking page. You can customize it to maintain a consistent brand image across all online platforms by incorporating your brand colors, logo, and specific language.

Jane’s flexibility in presenting your services is noteworthy. You can:

• Display all treatments and practitioner availability
• Allow patients to choose specific practitioners or treatments
• Enable a waitlist feature with automatic notifications

The software also includes several practice management tools to enhance your booking process:

• Instant reservation system
• Customizable workflows (e.g., staggered start times, rolling availability)
• Option to enable online booking for specific treatments or practitioners

Automated communication features are integrated into the booking system to reduce administrative workload. Jane keeps your patients informed without additional effort, from booking confirmations to appointment reminders.

To further streamline patient interactions, Jane provides a patient portal. Here, clients can manage appointments, complete intake forms, and access medical records. This self-service option can significantly reduce administrative work for your staff while empowering patients to take control of their healthcare journey.

The calendar interface of Jane App is your central hub. You can easily manage multiple practitioners by viewing up to three individual schedules simultaneously, giving you a comprehensive overview of your clinic’s availability.

Color-coding appointments by status or service type provides a visual snapshot of your day. Tap an appointment for details or quick edits. To reschedule, drag and drop.

With the recurring appointment functionality, you can set up regular client visits, booking up to a year in advance. This is useful for patients needing consistent care or long-term treatment plans.

The system integrates with online booking, allowing your clients to view real-time availability and book appointments directly.

The waitlist management feature is another time-saver, helping you optimize your schedule and fill last-minute cancellations.

The appointment management feature integrates seamlessly with charting and billing functionalities. This all-in-one approach sets it apart from standalone scheduling systems and offers a more cohesive workflow for your practice.

This tool streamlines patient data management for health and wellness clinics. It offers a centralized database for all client records, making it easier to track patient progress and treatment notes.

Key features include:

• Detailed client profiles with photos and videos
• Customizable charting tools with SOAP note templates
• Integrated online booking and scheduling
• Strong data security and HIPAA compliance
• Automated appointment notifications

A noteworthy aspect is the ability to create customizable forms and surveys to gather patient information and feedback specific to your practice.

The patient charting system in Jane App offers tools to streamline documentation, like smart narratives and voice-to-text dictation, reducing manual data entry time. The software allows incorporating photos and videos into patient records, which is useful for specialties relying on visual assessments, like physical therapy or dermatology.

Jane’s forms and surveys module offers flexibility in gathering patient information. Key features include:

• Customizable intake forms
• Progress tracking surveys
• Automated pre-appointment questionnaires

These tools can improve your data collection process and patient communication. However, their effectiveness may depend on your patients’ comfort with digital tools.

Jane offers filtering and search functions for patient information navigation. You’ll find a customizable template library for various healthcare specialties. While this adaptability is beneficial, setting up and maintaining these templates requires an initial time investment.

The progress tracking feature in Jane allows you to visualize care plans and patient progress over time, which helps adjust treatments and communicate with patients. The software also supports ICD-10 coding, essential for standardized reporting and billing in many healthcare systems.

Efficient payment management is crucial for any healthcare practice, and Jane Payments aims to streamline this process for users.

Key Features:

• Integrated Online and Terminal Payments: Process in-person and online payments within your Jane account.
• No-Show Prevention: Require payment information before appointments and send payment reminders.
• Secure Card Storage: Store client credit card information securely for future use.
• Recurring Payments: Set up auto-recurring memberships for regular charges.

When using Jane Payments, all transactions are recorded and reported in your Jane account. You can process payments through online bookings, e-invoices, or a physical terminal. This integration with your appointment scheduling and client management features can significantly simplify your financial management by consolidating your practice data.

Jane Payments offers competitive transaction rates compared to standalone payment processors. Notable advantages include the lack of hidden fees and full integration with Jane App.

However, it’s worth noting that you’re limited to using Stripe or Square as payment processors, which may be a consideration if you have specific preferences.

Insurance Handling

The software offers several options for managing insured treatments. You can record patient policies, generate insurance invoices, and handle multiple insurance policies for a single patient. A useful feature is copying insurance information from previous visits, saving time during patient check-ins.

Jane’s electronic claim submission system integrates with major insurers like TELUS eClaims, Teleplan, and Pacific Blue Cross PROVIDERnet, allowing you to submit claims and receive responses within the app. The patient coverage preview function can help manage expectations, but integration availability may vary by location and insurer.

Streamline insurance verification by collecting details and card images through customizable pre-appointment intake forms. This proactive approach can reduce administrative work during appointments, but its effectiveness may depend on patient compliance.

Payment tracking in Jane is straightforward. The system automatically records insurer payments upon adjudication approval and allows manual entry for payments received outside the app. While this offers flexibility, manual entry requires diligence to ensure accuracy.

Jane App includes comprehensive clinic reports, a Practitioner Dashboard for financial health, and a Compensation Report for tracking practitioner income.

The reporting system facilitates data-driven decision making. You can analyze appointment volumes and patient trends and manage accounts receivable and incomplete records tasks.

A notable strength is the user-friendly interface, which makes it accessible even to non-data analysts. However, interpreting the data effectively requires some understanding of business metrics.

Jane offers intuitive filters and the ability to parse large datasets by categories, which is helpful for practices with high patient volumes or multiple practitioners. The linked data feature allows for in-depth insights, but it may take time to learn how to use it.

Jane simplifies exporting and sharing reports. You can print or save reports as PDFs, or export data in Excel or CSV formats. The automatic inclusion of your practice logo and report details adds a professional appearance.

Jane’s inventory management system tracks products and sales, integrating with other features to provide a comprehensive solution for clinics offering both services and products.

Key Features:

• Product list creation and management
• Integration with sales processes
• Assign inventory to specific staff members

The inventory management feature lets you easily add and organize your product list within your Jane account. This process helps you maintain an accurate stock record, which is especially useful if you offer health-related products or supplements alongside your services.

Once you’ve added products to your inventory, selling them becomes a logical and user-friendly sequence. This connection between inventory and sales can help you maintain precise stock levels and transaction records, reducing errors and saving time.

A notable feature is the ability to assign inventory to specific staff members. If your clinic has multiple practitioners involved in product sales, this ensures accurate sales attribution to the correct staff member, which is valuable for tracking commissions and accountability.

Let’s examine Jane App’s offerings for staff and payroll management.

Staff Management

• Role-based access control: You can assign specific roles and permissions to your staff. This ensures that each team member can access the necessary features without compromising sensitive information.
• Integrated scheduling: Staff schedules are seamlessly integrated with patient appointments, avoiding conflicts and ensuring practitioner availability.

The multi-staff and multi-location management features are helpful for practices with multiple locations or a large staff. You can easily add staff members and locations, adjust permission levels, view scheduled breaks, and quickly switch between location schedules.

Payroll Management

• Compensation Report: This customizable tool provides detailed insights into staff compensation. To simplify your payroll process, you can generate reports for different time frames, such as weekly or monthly.
• Integration with billing and scheduling: Jane App connects payroll data with other aspects of your practice management, reducing administrative work and minimizing payroll processing errors.

While these features are helpful for many practices, they may not replace a dedicated payroll system if you have complex payroll needs.

Jane App offers a range of third-party integrations designed to enhance various aspects of your healthcare practice. These integrations cover key areas such as payments, billing, patient care, and marketing, allowing you to customize your practice management solution.

Payment and Billing

• Integrations like CLAIM.MD, TELUS eClaims (for Canadian patients), and Teleplan (for BC insurers) can simplify billing for insurance claims.

Patient Care

• Physitrack integration lets you prescribe home exercise programs and track patient adherence.
• Fullscript allows you to manage online supplement dispensaries within patient charts.

Marketing and Website Integrations

• MailChimp integration helps you manage email marketing campaigns with automatic list updates.
• Clinic Sites assists in building and managing your practice website.
• Google Analytics integration to monitor website traffic and online booking performance.

Jane doesn’t currently offer an open API, which might limit customization options for practices with specific technical needs.